HOLLYWOOD CASINO TOLEDO, A NO GO - NOT READY AGAIN FOR PRIME TIME.

Marty, a Toledo resident said 'he was amazed with how little comps / rewards points he has recieved from Hollywood Casino - Toledo, compared to the amount he has recieved from his Greektown Casino (Detroit) account.'

Hollywood Casino - Toledo, is still not ready for Prime Time !!!

Hollywood Casino - Toledo still seems plagued by lack of employees, a customer service rep said, 'they have been applying for full time work, but the Casino, isn't doing the hiring'...They still have a temporary table to sign up Marquee Rewards customers, one employee said - they were supposed to handle, bus customers, but that they didn't have enough help, so they sit at a temp table, covered in black cloth, on plastic seats with a gerry mandered computer set up system. And the Casion does not give out neck cords, which all other casinos do, that attaches to your Marquee Rewards card, so that you don't loose it or leave it in a slot.

Brandon, a customer service manager, was telling people in the cashier line to go to the temporary table,(to get M R cards) 'because there are six employees there to help them'. I told Brandon, "I was just there and they had two (2) employees', he insisted that there were six (6), I went back and there were only three (3)...two had gone home and one was MIA..Brandon obviously didn't know what he was talking about - and mislead patrons.

The Casino, NOW, has four (4) Multi-Game slots, which has a Blackjack screen, out of 2,000 slot machines,(located in the High Roller area) but an employee had to call a Casino technician to explain how to get to the Blackjack screen, which has a $5 minimum, while Blackjack tables start at $15 - $25 minimum.

The Hollywood Casino Toledo lounge, menu describes 'jumbo chicken wings' (8) for $9...the order took a long time to prepare, and a waiter said that 'we are understaffed, and had been busy, so that may have backed up the kitchen'. When the wings arrived they were hardly / really no where near 'jumbo'...it was hard to explain to the waiter and manager, that they were 'to small to be jumbo'...I told them I could get larger chicken wings at Costco. The manager said, that Lucky's in Oregon, Ohio (near Toledo) had bigger wings and less expensive. She compared the Casion chicken wings to Buffalo Wild Wings, I told her they were more sized like - Hooters wings (too small). She said that 'corporate - was responsible for ordering the wings'. The manager and waiter were very polite and professional.

The Casino still charges $5. for valet parking, and the staff shortage wasn't evident today, because they didn't have a lot of cars using the service.

The Casino still will not allow under age children, with parents to use the restaurants, which initially they did, but changed the policy, on Opening Day.

The Casino is refreshingly 'smoke free', they do have a 'smoking room', so you can enjoy a smoke free environment. Remember Casino Windsor, is smoke free.

So I don't recommend Hollywood Casino Toledo, until they get their staffing problems fixed, their food prices lowered, and loosen up the slots and get more Blackjack tables or more Blackjack machines at a more reasonable minimum bid.

Let me know - your thoughts... David