Tuesday, June 5, 2012

HOLLYWOOD CASINO TOLEDO - Not Ready for Prime Time

It's the newest gambling casino - and its not prime time ready yet - so don't rush down I-75 to Toledo to gamble there. You have to get over the $5.00 valet charge (now said to be the norm for Ohio casinos, and they say Michigan casinos will soon follow). You have to get over the $25 minimum Blackjack tables - because the casino seems to be doing all it can to rake in the your money, before the newness wears off !!!! The Casino says it has over 2,000 slot machines ...But...not one (1) video or virtual Blackjack machine..because they have $25...Blackjack tables.. You have to excuse their problems !!! Like taking dinner reservations for a large party, over ten days in advance and notifying them that minors are included in the party and then being stopped at the door by security that won't allow minors to be permitted in the dining areas (the decision was made one day before the grand opening - but the dinner party was never notified. You have to excuse them losing your car, after paying for valet service (an outside company - not the responsibility of the casino)...and waiting over 25 minutes for your car - they didn't lose. You have to excuse their security officer, who accosts you for taking photographs, after two security officers said that it was OK - apparently a security supervisor, said that the offending officer didn't read the memo on cameras - or didn't understand, but no apology is offered !!!! The supervisor understood that everyone that comes in now - has a camera phone. OMG...HOLLYWOOD CASINO TOLEDO, is a trip not worth taking at this time...maybe when the newness wears off - and the staff has more time to understand - that common sense and courtesy should be used, during this opening period..the management should be more vigilant in anticipating and correcting problems - or offering apologizes - and comps. - MNS PHOTOGRAPHS

3 comments:

Mimi said...

Thank you for this review! I live in Cleveland and the Horseshoe is even worst- $50 minimum tables, no video Blackjack either, parking cost more, all the food prices downtown has gone up at least 33% outside the casino and about double (for less food) inside the casino, it's overcrowded and they haven't focused on training the staff well so the wait times are atrocious. So yeah, Michigan has a while (if ever) before we'll be competition.

Unknown said...

first off, it's new so it's clean. the circular shape makes it easy to navigate. not too big, not too small. bookofra online

Unknown said...

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